Guidelines for Student Complaints – Exhibit A

St. Clair County Community College endeavors to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. The following guidelines have been established to provide students at the college with a process for resolving concerns related to academic and/or support services. When a concern arises that is covered by College Policy, including sexual harassment, sex discrimination or those arising under the Americans with Disabilities Act, the issue should be referred to the Title IX Coordinator, (810) 989-5509 in Room 206 in the Main Building. All others will be handled in the following manner.

Informal Resolution Process

  • The student will meet with the faculty or staff member involved to attempt to resolve the concern.
  • If a satisfactory resolution has not been reached, the student may seek resolution with the appropriate program lead, academic lead or division administrator.

Formal Resolution Process

  • If the issue has not been satisfactorily resolved with the program lead, academic lead or division administrator, the student has the option to meet with the Director of Behavioral Intervention and follow a Formal Resolution Process.
    • Academic concerns including:
      • Quality of instruction, classroom environment, and other matters related to college programs
      • Process: Faculty Member → Program or Academic Lead → Division Administrator → Chief Academic Officer (CAO)
    • Student services and support including:
      • Quality and availability of services
      • Process: Staff member → Unit Administrator/Coordinator/Director → Vice President of Student Services
    • Grades including:
      • Major assignments and final course grades
      • Process: Faculty Member → Program or Academic Lead → Division Administrator → Chief Academic Officer
    • Allegations and disciplinary actions including Student Code of Conduct violations:
      • Process: Faculty/Staff Member → Program or Academic Lead or Division Administrator → Director of Behavioral Intervention → Vice President of Student Services
    • Concerns about students or other concerns:
      • Process: Consult the Behavioral Education Success Team or Director of Behavioral Intervention or Student Support and Housing Specialist
    • Sexual or harassment and/or discrimination arising under the Americans with Disabilities Act:
      • Process: Contact the Title IX Coordinator

St. Clair County Community College is accredited by The Higher Learning Commission (HLC) of the North Central Association of Colleges and Schools. Contact HLC for instructions on how to file a complaint with the commission. Students attending SC4 classes on a campus in Michigan or Michigan residents participating in SC4 distance-learning/online classes may file a complaint with the regulatory agency in Michigan. SC4 distance-learning/online students who are residing outside of the state of Michigan while taking SC4 classes may file a complaint with the regulatory agency in their state.